Help
How can we help?
Answers about your account, playing with friends, daily puzzles, Gems, safety and privacy.
Accounts and sign-in
Do I need an account to play?
No. Anyone can play as a guest, and your guest name, scores, daily puzzle progress and settings are kept in your browser. Guests don't earn XP or Gems and don't get saved stats. A free account lets you earn XP, Gems and badges, keep your stats, add friends and use global chat.
How old do I have to be to make an account?
Accounts, global chat, online play with strangers and invites are for people aged 13 or older. If you are under 18, you can create an account only with the agreement of a parent or guardian. Players under 13 can play as guests.
How can I sign in?
I forgot my password. What do I do?
Choose "Forgot password" on the sign-in page and we'll email you a reset link, which works for 60 minutes. If you signed up with Google, Discord or Microsoft, sign in with that instead; you can then add a password in Settings, under Sign-in methods.
How do I change my username or display name?
Go to Settings, then Profile. Usernames use 3 to 20 lowercase letters, numbers or underscores, and after a change you have to wait 30 days before you can change it again. Names must follow the Community Guidelines, and we may reset a name that breaks them.
Playing with friends
How do I play online with my friends?
Open a game, choose Online and create a room, then send your friends the room code or invite link. They can join from the same game page using the code. Rooms have chat, so everyone can talk while they play.
What is Quick Play?
Quick Play matches you with other players who are waiting for the same game, so you don't need a room code. Quick Play games always use the standard rules, and other people can usually watch them.
Am I always playing against a real person in Quick Play?
Not always. When few players are online, Quick Play may seat AI opponents so you don't have to wait. These matches never count for ranked, leaderboards or seasons. Real players waiting for the same game are always matched with each other first, and ranked matches are always against real people.
Can I play against the computer?
Yes. Choose Singleplayer or vs Bot and pick Easy, Medium or Hard, or Auto to have the level picked for you. Bots also have personalities that change their name, look, taunts and play style, but not how strong they are. Sudoku, Solitaire, Minefield and Snake are solo games with no bots.
Is there a mode for young children?
Yes. Kids mode turns this device into a simple games site for children: no ads, no chat, no playing with strangers, no shop or social pages, and only child-friendly games against the computer, on the same device or in a private room with a code. A parent sets a 4-digit PIN to turn it on, and the PIN is needed to turn it off. It is saved only on that device.
Can two of us play on one phone?
Yes. Many games have a Pass & Play (same device) mode where you hand the phone or tablet to the next player on their turn. In card games with hidden hands, a hand-off screen keeps your cards private until it is your turn. Pass & Play games don't earn XP or Gems.
Can I change the game rules?
Room hosts can switch on house rules for Uno, Ludo, Carrom and Bingo before a game starts, and signed-in players can save their favourite rules as presets. Solo games and Quick Play always use the standard rules.
Daily puzzles and streaks
When does a new daily puzzle come out?
New puzzles arrive every day at 00:00 IST, and everyone gets the same puzzle. There are seven of them: Daily Word Game (Wordle-style), Sudoku, Word Search, Solitaire, Minefield, Mate in 2 (chess) and Endgame (checkers). Signed-in players earn XP and Gems for solving them and appear on the daily leaderboard.
How do daily streaks work?
Your streak counts the days in a row you solve a daily puzzle, and it starts again if you miss a day. Guest streaks are saved only on that device and browser. When you're signed in, your streak is saved to your account and you can compare streaks with friends on the daily puzzles page.
Can I play yesterday's puzzle or older ones?
Yes. Past puzzles are in the archive, linked from each daily page. They are practice only, so they don't count for Gems, streaks or leaderboards. Today's puzzle is never in the archive.
What happens if I make a mistake in a daily puzzle?
It depends on the puzzle. In Daily Mate in 2 and Daily Endgame, one wrong move ends your run, and signed-in players get one try a day. In Daily Sudoku three mistakes end the puzzle, and in Daily Minefield one mine ends your run.
What are rated puzzles?
Rated puzzles are endless chess and checkers practice. Your puzzle rating goes up when you solve one and down when you miss or give up. They never pay Gems, but signed-in players earn a little XP for each solve, up to a daily limit. Guests can play too, with a rating kept only in their browser.
Gems, XP, shop and rewards
What are Gems and how do I earn them?
Gems are DD Games' free in-game currency for signed-in players. You earn them by winning or playing online matches, solving daily puzzles, claiming your daily login streak, finishing weekly quests, unlocking badges, inviting friends, and from tournament prizes and festival event quests.
Can I buy Gems?
No. Gems can't be bought with money. Gems and shop items have no cash value and can't be sold, traded, moved to another account or exchanged for money. If we ever start selling them, the purchase terms will be shown before you buy.
Why didn't I get XP or Gems for my game?
Only signed-in players earn rewards. Games against bots give reduced XP and no Gems, and Pass & Play games earn nothing. Online matches can also pay less or nothing if they are very short, if you play against yourself from another account or device, if you play the same people again and again, or after a daily limit.
What can I spend Gems on?
In the shop you can buy avatars, frames, card backs, board and dice skins, name colours, banners, titles, emote styles, and helpers such as hints, undo, redeal and extra time for solo games. There are no paid loot boxes: you always know what you get. The only random reward is the free daily spin, once a day, which cannot be bought. Gems are also used for Streak Freezes, tournament entry fees, starting a club and gifts to friends.
How do invite rewards work?
Share your invite link from the Invites page. When a friend signs up with it, verifies their email and finishes their first online match, you both get Gems. Rewards are only paid for genuine new players and up to a monthly limit, and invites from your own device or network are flagged, not rewarded.
Friends, clubs, tournaments and spectating
How do I add friends?
On the Friends page, search by name or type someone's exact @username and send a request. Friends can invite each other to rooms, compare daily streaks and see each other's wins and badges in the activity feed, depending on their privacy settings.
What are clubs?
A club is a group of players with its own chat, rooms and weekly leaderboard. You can be in one club at a time, and starting a club costs Gems and needs a minimum level. Club admins can challenge other clubs, and the side that wins more matches gets a trophy (no Gems change hands).
How do tournaments work?
Tournaments are knockout brackets for Chess, Uno, Carrom, Ludo, Checkers and Connect Four. There are official weekly tournaments, and players and clubs can host their own. Any Gem entry fee is charged when you register and refunded if you withdraw before it starts or it's cancelled. When your match is ready, press Play match before the check-in time runs out, or you may lose by forfeit.
Can I watch other people play?
Yes. The Watch page lists live public, Quick Play and tournament matches. Private rooms can be watched only if the host turns on spectators, and Quick Draw can't be watched. Spectators can't chat or make moves, and hidden cards stay hidden.
Can I watch a replay of my game?
Online Chess, Ludo, Carrom, Checkers and Connect Four matches that finish with a result are saved as replays. Only the players in the match can see them, and they are kept for 30 days.
Chat, reports, bans and appeals
How do I report a player or a message?
Use the report option next to the chat message, choose a reason and add details. For anything else, or anything urgent like threats or child safety, email privacy@duodev.in with the player's @username, the game and the time. Our moderators review reports.
Is chat moderated?
Yes. Chat is checked automatically when it's sent and harmful messages are blocked, and players can report messages too. Global chat is only for signed-in players. Harassment, hate speech, sexual content, spam and sharing personal details such as phone numbers or addresses are not allowed.
Why was I muted or banned?
Each rule break adds moderation points, which fade over time with good behaviour. As points add up, the response goes from a warning to a chat mute, then a temporary ban, a longer ban and finally a permanent ban. Bans can apply to the account, device and network, and serious harm can lead straight to a permanent ban.
How do I appeal a ban?
Email privacy@duodev.in within 30 days with your @username and what happened. A person, not an automated system, reviews every appeal. We acknowledge appeals within 24 hours and resolve them within 15 days.
Privacy and your data
What data do you collect?
Guests can play without giving us personal data; their name and progress stay in the browser. Accounts need an email address, and we keep what's needed to run games, rewards, friends and chat, and to keep players safe. We don't sell your data, and analytics and personalised ads run only if you allow them in Cookie settings.
Who can see my profile and when I'm online?
Your display name, @username, avatar and level show in games, chat and leaderboards. In Settings, under Privacy, you can make your stats and badges friends-only, hide your online status, and choose whether friends see your wins in their activity feed.
How do I download my data?
Go to Settings, then Your data, and choose Download my data.
How do I delete my account?
Go to Settings, then Your data, choose Delete my account and confirm with your password (or type DELETE if you only use Google, Discord or Microsoft). Deletion is immediate and can't be undone, and your Gems, items and progress are lost. If you can't sign in, email privacy@duodev.in from your account's email address and we'll complete it within 30 days.
Will you send me emails?
We send account emails such as verification and password resets. The weekly digest and new-article emails are off unless you turn them on in Settings, under Email, and every one has a one-click unsubscribe link.
Devices, the app, offline play and problems
Do I need to download anything?
No. DD Games runs in your web browser on phones, tablets and computers, with no app store needed. You can also install it as an app if you like.
How do I install DD Games as an app?
Choose Install app in the menu, or Install when we offer it. On iPhone or iPad, tap Share in the browser bar, choose Add to Home Screen, then tap Add. The app opens full screen, straight to your games.
Can I play offline?
Yes, for some games. The home page, game lobbies, and solo, vs-bot and same-device games keep working without a connection on a device that has loaded DD Games before, and installing the app makes this easier. Online play, leaderboards, friends and the shop need a connection.
How do I turn off animations or sound?
In Settings, Reduce motion turns off animations, confetti, dice spins and festive effects, and Device follows your phone or computer's setting. You can also switch off festive effects, game sounds and the chat sound, and choose your theme. These are saved on each device.
Something isn't working. How do I get help?
If you see "New version available", tap Reload to get the latest fixes. Online matches can end when we update or restart our servers. For other problems, email support@duodev.in with your @username, the game, your device and browser; we usually reply within 3 working days.
Still stuck?
Email support@duodev.in with your @username and, for a bug, the game, device and browser. Privacy and data requests go to privacy@duodev.in. All contact details
Something not working? Report it from here and we'll get the page, device and recent errors with it, if you agree.